Stone coated steel roof tiles Slate ТМ "Queentile" terra-cotta

Exchange and return of goods are carried out in accordance with the Law of Ukraine "On Consumer Rights Protection."

Return of Goods of Satisfactory Quality. According to the Consumer Protection Law of Ukraine, consumers have the right to return or exchange goods of satisfactory quality within fourteen days (excluding the day of purchase) if the goods do not meet their expectations in terms of shape, size, style, color, or for other reasons cannot be used as intended.

Conditions for the exchange or return of goods of satisfactory quality: the product must not have been used and must retain its original appearance, consumer properties, seals, labels, and the sales receipt issued to the buyer along with the goods. To return a product, consumers must provide: the product (along with all its components, seals, and labels in the original packaging); the sales receipt confirming the purchase; a warranty card; and an identity document (in cases required by the current legislation of Ukraine).

Return of Goods of Unsatisfactory Quality. If a product of unsatisfactory quality is purchased, consumers have the right to demand an exchange for a product of satisfactory quality, rectification of defects, or a refund of the amount paid. Transportation costs for returning goods of unsatisfactory quality are borne by the seller.

Physical Location for Exchange/Return: Products can be exchanged or returned at any of our stores, the addresses of which are listed on the Queentile online store website.

Transportation Payment: In the case of returning goods of satisfactory quality, transportation costs are borne by the consumer. In the case of returning goods of unsatisfactory quality, all transportation expenses are borne by the seller.

To receive a refund for goods paid, consumers must: call the hotline at 0 800 21 99 54; fill out the necessary documents (a return form for the goods, a refund request form); and provide the necessary documents for processing the request (original application, a certificate with details, etc.). The refund is processed to the consumer after the complete set of documents (in original) with the goods is received by the recipient of the Queentile online store. Refunds are made within seven calendar days from the date the complete documents are received. Consumers must ensure that the product they wish to return does not belong to the List of Goods of Satisfactory Quality that are not subject to exchange or return, approved by the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172.

For detailed information about product returns and refunds, please contact the hotline at 0 800 21 99 54.

For additional information regarding the terms of exchange, replacement, or return of products purchased from our online store at https://queentile.com, you can call 0 800 21 99 54.

Subject of Warranty

1.1. The warranty covers defects in elements of the QUEENTILE roofing system, such as: - non-compliance with geometric parameters; - violation of the protective-decorative coating during production or as a result of atmospheric influences that are not considered "acts of God" (storm warning, hail with a cross-sectional size of more than 20 mm, snow deposits exceeding the established limits for the area, etc.); - damage to the steel base caused by excessive mechanical impact during production or corrosive deterioration (provided that the conditions of this warranty are met).

1.2. In case of delivery of non-conforming materials to the site, or the occurrence of defects specified in clause 1.1 during the warranty period, a Warranty Case arises.

Warranty Conditions and Warranty Period

2.1. The warranty covers original roofing materials and components QUEENTILE, manufactured by LLC "BIG "MEGA CITY".

2.2. The roof structure must comply with national building codes.

2.3. Materials and components from other manufacturers used in the construction of the roof must be of high quality and free from defects.

2.4. Transportation, storage at the construction site, mechanical processing, and installation of elements of the QUEENTILE roofing system must be carried out in accordance with the requirements and recommendations of the "Guide for the Installation of Sloped Roofs Using Composite Shingles QUEENTILE."

2.5. The presence of this warranty certificate, commercial invoice, and shipping list.

Warranty Conditions and Warranty Period

2.1. The warranty covers original roofing materials and components QUEENTILE, manufactured by LLC "BIG "MEGA CITY".

2.2. The roof structure must comply with national building codes.

2.3. Materials and components from other manufacturers used in the construction of the roof must be of high quality and free from defects.

2.4. Transportation, storage at the construction site, mechanical processing, and installation of elements of the QUEENTILE roofing system must be carried out in accordance with the requirements and recommendations of the "Guide for the Installation of Sloped Roofs Using Composite Shingles QUEENTILE."

2.5. The presence of this warranty certificate, commercial invoice, and shipping list.

2.6 Warranty Period - 50 years.

Warranty Case is not considered such in the following cases:

- Mechanical damage to the material caused by incorrect installation and operation of the coating;

- Exposure of the coating to chemical substances (including those present in the atmosphere), biological processes, elevated temperatures (above 80°C);

- The occurrence of force majeure circumstances (war, terrorism, fire, natural disasters, etc.);

- Destruction or deformation of the building structure, including the truss system;

- The warranty applies only to claims arising as a direct result of a manufacturing defect in the shingles (for example, claims made as a result of poor shingle installation and damage caused by walking on the shingles (caused by the owner or someone else, such as a plumber, TV technician, electrician, painter, plasterer, air conditioner repairman, etc.), or as a result of defects in structures on which the shingles were laid, not covered by the warranty);

- Since the color of shingles produced at different times may vary, the Company reserves the right to repair or replace the shingles with other shingles that have a similar color to the original shingles;

- The company does not provide warranties if saws, abrasive discs, and saws that are not recommended in the Company's instructions are used for cutting shingles during installation;

- Any repair work conducted under this warranty does not extend the warranty period.